Return and Refund Policy

We want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our applicable return conditions, please contact us for assistance.

Return Requests

Please contact us as soon as possible after receiving your order if:

• The product is damaged.

• You received the wrong product.

• The product is defective.

• The product is missing from your order.

• The product received materially differs from the product description.

Please provide your order number and clear photographs or videos showing the issue. This helps us review your request quickly.

Eligibility

Returns are subject to the applicable return conditions for the product and supplier.

Some products may not be eligible for return because of their nature, hygiene requirements, customization, damage caused after delivery, or other applicable restrictions.

Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect, contact us with supporting photos or video. After reviewing the request, we will inform you of the available resolution.

Depending on the circumstances, the resolution may include a replacement, return, refund, or another appropriate solution.

Refunds

If a refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method available for the order.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

Cancellation

If you want to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed or dispatched.

Contact

For return or refund assistance, please contact us through our Contact Us page and include your order number.